Aircall extension archive#
Aircall extension software#

Provide all stored data to the customer on demand and delete it entirely on request.

Monitor and record all access to that data.

Physically restrict access to the devices on which personal data is stored.

Provide robust (electronic) protection for all stored information.

Aircall extension archive#

Do not allow call recording equipment to archive account numbers and security codes.Encrypt the transmission of sensitive information such as card numbers when using public networks.Limit access to sensitive information including card numbers to only those who need it.The following are just a few of those responsibilities: Tighter privacy protection rules in acts such as the GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act) impose additional responsibilities and severe penalties for disregarding them. The risks are also increasing because growing numbers of agents work remotely in virtual call centres. Numerous surveys show that customers prefer to conduct business directly with human personnel, but the industry faces two big problems: growing customer distrust of payment systems due to hacks and card fraud, and technical challenges in complying with new bodies of data and privacy legislation.Ĭard industry terms and conditions have always presented difficulties for call centres because financial and identity-verification procedures require the recital of sensitive data over public telephone lines.

Aircall extension software#

Paytia and Aircall are now collaborating to integrate their respective products - call centre software and secure transaction processing - to minimise the movement of private data and win the battle for customer trust.Īircall is a 100% Cloud-based call centre application suite, powering thousands of customer support centres and telesales teams around the world. With the move to more flexible working practices, they are also struggling to adapt practices to comply with privacy and security regulations that pose significant and expensive technical challenges. Paytia announces a technology partnership with Aircall to help thousands of call centres worldwide avoid GDPR and PCI-DSS pitfallsĬall centres around the world have seen a surge in business thanks to home-shopping and remote working during the pandemic.